Soul Spa Privacy Policy

Welcome to Soul Spa. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, book a service, or interact with us in any way. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide you with a better experience and improve our services. This includes:

• Personal Information: Name, phone number, email address, and payment information when you book an appointment or make a purchase.
• Service Preferences: Information about your preferred services and any special requests you may have for treatment customization.
• Website Usage: Non-personal information like IP address, browser type, and browsing behavior to help us improve our website.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments, including reminders and follow-ups.
• Process payments securely.
• Personalize your spa experience based on your preferences.
• Send you updates, offers, and newsletters (you can opt out at any time).
• Improve our website, services, and customer experience.

3. Information Protection

We take your privacy seriously and have implemented several safeguards:

• Data Encryption: All personal information is encrypted and stored securely.
• Secure Payment Processing: We use trusted and encrypted payment gateways to handle transactions.
• Limited Access: Only authorized staff have access to personal information, and they are trained to handle it with confidentiality.
• Regular Updates: Our security protocols are regularly updated to meet industry standards.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties are required to keep your information confidential.

5. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand your preferences based on previous activity. You can choose to disable cookies through your browser settings, though some features of our website may not function properly.

6. Your Choices and Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications at any time.
• Request information on how we are using your data.

To exercise any of these rights, please contact us at [Your Contact Email Address].

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review our policy periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us:

Soul Spa
10934 Santa Monica Blvd. Los Angeles, CA 900025 310-317-7717

Thank you for trusting Soul Spa. Your privacy and security are our priority, and we are committed to providing you with a safe and enjoyable experience.

Effective Date: Jan 1, 2023

This Privacy Policy applies to all services provided by Out Soul Spa and any associated platforms.

Kindly turn off your cell phone to contribute to a peaceful and stress-free environment.

Tipping is a gesture of appreciation for the skill and care provided by your massage therapist. It's always appreciated but never obligatory. Adjust the tip based on your budget and the level of service received.

Suggested tipping guide:

• 30-min, $10 tip is generally expected.
• 60-min, a $20 tip is customary.
• 90-min , a $30 tip is typical.

If you receive exceptional service or if the massage therapist addresses specific concerns effectively, feel free to adjust your tip accordingly.

Please cancel your appointment at least 24 hours in advance to avoid a 100% cancellation fee. 

Please provide at least 24 hours advance notice when canceling a massage appointment. As all massages are by appointment only, a major credit card or gift voucher is required to secure your reservation. You will only be charged for the massage services upon rendering unless you fail to cancel within 24 hours or do not show up for your appointment. In such cases, you will be charged the full amount of the appointment.

Anyone who does not show up for a scheduled appointment and does not cancel within 24 hours will be considered a "no-show" and will be charged the full amount for the missed appointment. 

Please arrive 10-15 minutes prior to your appointment to ensure a prompt start. Lateness may result in a shortened session. Despite the duration, the full session fee will be charged.

Kindly ensure that you arrive punctually for your appointment. If you happen to be late, your session may need to be shortened to accommodate other clients who have appointments after yours. Your therapist will assess the remaining time and determine if a full treatment can be carried out. Please note that you will be charged the full cost of the session, regardless of the actual duration of the treatment

Every treatment is followed by sterilization and sanitization procedures.

Please inform us of any health concerns, allergies, or injuries when booking your appointment.

For the comfort of all guests, we request that you avoid wearing perfume or cologne.